Mobility Help desk
Data Plan

Self Service Instructions

Our self-serve portal is easy to use and quick to setup. After setup, the portal allows you to fully manage your services, pay for the monthly subscription, activate, suspend, or deactivate SIM cards.

Click on the links below to view some of our top FAQ's

How do I find the portal?

Click Here to access our portal.

How do I set up an account?

Setting up an account is simple, but if you need some pointers, click here to view a Video.

What plan options are available?

All of our current data plan options and rates can be found in the subscription plan section of the site. If you need assistance in determining the right plan, please reach out to us.

What if I need more SIM cards?

Please fill out this form to request additional SIM cards.

I already have an MHD account and SIM card, how do I activate it?

Watch this video on how to activate a SIM card.

You’ll need the router IMEI and ICCID of your SIM card. If you need assistance in finding this information, please reach out to us.

I’m concerned that I’ll use too much data and have overage charges, is there anything I can do?

Yes! Most routers can send alerts if you’ve reached preset data thresholds. We highly recommend configuring these alerts in the manufacturer’s configuration tools, such as Cradlepoint’s Netcloud. If you’re unfamiliar with this process, please reach out so we can try to help.

Please note, these alerts are not guaranteed to stop overage fees, only a tool to help you try to manage your usage.

Want to learn more?

Our Customers

We’ve been extremely privileged with all of our client relationships and we are pleased to be helping them achieve their mobility objectives. Working together we continue to stretch the boundaries of innovations and service excellence.