`

...
Contact Us
Contact Us

OUR STORY

We Put Ourselves Between You and the Carrier. That’s Why We Exist.

Enterprise companies shouldn’t have to manage their carrier relationships. The calls, the portals, the billing disputes. That work belongs to someone else. We built Mobility Help Desk to be that someone.

The Problem We Were Built to Solve

Every enterprise with a serious cellular footprint is doing work their vendors should be doing for them.

Carriers compete for individual accounts. Resellers carve out narrow pieces. Nobody is accountable for the whole environment. And the company paying the bills ends up managing the mess: multiple contracts, multiple portals, a monthly bill that never quite makes sense, and an IT team fielding calls that should never need to happen.

We watched this play out for years before we built a different model. One partner who takes ownership of the entire environment, not just the piece they sold you.

Who we are

Since 2009, managing multi-carrier environments, through every shift the industry has seen.

Mobility Help Desk was founded in 2009, before IoT deployment was a standard enterprise challenge. We’ve been managing multi-carrier cellular environments ever since, through every major shift the industry has seen.
 
We are headquartered in Lake Oswego, Oregon, with operations across Idaho and Oregon and clients nationwide with devices spanning the globe. We are privately held, carrier-agnostic, and unique in the market with the breadth of capability to manage cellular connectivity, IoT, enterprise mobility, wireline, UCaaS, and POTS replacement under one roof.
 
We hold AT&T Platinum Elite partnership status. That is not a standard reseller relationship. It represents direct access, pricing, and support that most companies in this space cannot offer. And it sits alongside our working relationships with T-Mobile, Verizon, and MVNO partners across the globe.

Founded

2009

Headquarters

Lake Oswego, OR

Operations

Idaho & Oregon

Ownership

Privately held

Approach

Carrier-agnostic

Managing enterprise cellular since

Countries of LTE & 5G coverage

att_partner_exchange_solution_provider
att_partner_exchange_solution_provider

Leadership

The people accountable for your environment.

Mobility Help Desk is led by operators who have spent their careers in telecom and stay personally close to the clients and partners they serve.

Bill Klevenberg

CEO & Co-Founder

Bill has been a technology business owner for over 24 years. In 2002 he founded Elite Networks, a technology solutions brokerage, then in 2009 founded Mobility Help Desk, and in 2024 successfully merged the two companies. Mobility Help Desk was built on a vision to become North America’s leading provider of cellular services and enterprise mobility solutions. Based in Garden Valley, Idaho, Bill has guided the company’s growth from a startup into a trusted partner for businesses managing technology, device fleets, carrier relationships, and cellular connectivity at scale.
 
A hands-on entrepreneur at heart, Bill stays closely connected to the industry by regularly representing Mobility Help Desk at events like Channel Partners and the Digital Signage Federation mix & mingles, and building relationships across the technology and channel partner community. Clients and partners consistently point to his integrity and straightforward approach as reasons they keep coming back.
 
Under his leadership, Mobility Help Desk has built a reputation for reliable connectivity, predictable pricing, and a customer-first mentality leading with results driven proof that a company can scale without losing the personal touch that built it in the first place.
Connect on LinkedIn
Bill Klevenberg, CEO & Co-Founder
Trevin Meredith, Chief Revenue Officer

Trevin Meredith

Chief Revenue Officer

Trevin Meredith brings over 20 years of experience in enterprise technology sales and telecommunications to his role as Chief Revenue Officer at Mobility Help Desk. He leads the company’s national sales organization, helping enterprise and mid-market clients consolidate fragmented cellular environments and replace carrier complexity with a single managed solution.
 
Trevin joined MHD through the 2024 merger with Elite Networks, where he served as VP of Sales and Operations for 14 years, spanning cellular, cloud, wireline, UCaaS, IoT, and managed services. His focus is simple: understand what a client’s environment actually looks like, find where the cost and complexity are hiding, and remove the day-to-day carrier burden entirely.
 
He is based in Eagle, Idaho.
Connect on LinkedIn

What we actually do

Most companies in this space will sell you a SIM. We take ownership of your environment.

That means your carriers, your SIMs, your data plans, your devices, and your billing all run through one managed layer. You get a single dashboard, a single point of contact, and a team that already knows your environment when something needs attention.

When a device goes offline, we know about it before you do. When a billing anomaly appears, we catch it before it reaches your invoice. When your deployment grows, we absorb the complexity so your team doesn’t have to.

The EVO platform sits behind everything we manage. EVO Connect gives you full visibility across every SIM, every carrier, and every data plan in real time. EVOSIM gives your devices access to the best available network automatically, without manual intervention or SIM swaps. Together, they give us the managed-service layer that makes all of this possible.

EVO Connect

Full visibility, in real time

Managed layer

One environment, one team

EVO SIM

The best network, automatically

Why This Matters

The IT leaders who come to us aren’t looking for a vendor. They’ve had vendors. They’re looking for a partner who takes something complicated off their plate and does it better than they could do it themselves.

They’re managing three carrier relationships, two MDM portals, and a monthly bill reconciliation that nobody owns. They know the environment is out of control. What they want, even if they wouldn’t say it in the first meeting, is for someone to just handle it.

That’s what we do.

Before MHD

The work nobody wants to own

  • Carrier calls nobody wants to make
  • Portals that don’t talk to each other
  • Overages that show up too late to dispute
  • Troubleshooting that takes 90 minutes
After MHD

One team watching it every day

  • One contact, one invoice, one team
  • The carrier calls stop
  • Anomalies caught before they hit your bill
  • The same troubleshooting takes five minutes

What Sets Us Apart

Experience managing enterprise cellular environments

Including deployments that span dozens of locations, hundreds of devices, and multiple carrier relationships that were never designed to work together.

Multi-carrier management

Multi-carrier management across AT&T, Verizon, T-Mobile, and global MVNO partners from a single managed layer. 

One of only two in the market

Full coverage across cellular data, IoT, enterprise mobility management, wireline, UCaaS, and POTS replacement.

AT&T Platinum Elite status

AT&T Platinum Elite status, with the direct carrier access and pricing that comes with it.

Three EVO platforms

Covering every stage of the cellular management lifecycle, from enterprise SIM management at scale to direct self-service provisioning.

AT&T Platinum Elite status

AT&T Platinum Elite status, with the direct carrier access and pricing that comes with it.

 

 

Three EVO platforms

Covering every stage of the cellular management lifecycle, from enterprise SIM management at scale to direct self-service provisioning.

Who we work with

Built for teams that have outgrown their carrier relationships.

We work best with enterprise IT and operations leaders who have outgrown their carrier relationships. Companies managing distributed locations, field operations, or mobile workforces across construction, retail, manufacturing, IoT, healthcare, and EV infrastructure.

We also partner with channel resellers and IoT solution providers who need a connectivity partner behind their hardware without carrier lock-in or the risk of losing control of client relationships.

The clients who fit best come in through a specific problem and stay because we keep finding more places to help. Once the environment is understood, there’s always another place we can take something off the table.

Construction

Retail

Manufacturing

IoT

Healthcare

EV infrastructure

Ready to stop managing carriers?

Tell us what you’re dealing with.

A 30-minute conversation about your current cellular environment. No audit, no prep required.

Talk to Someone Who Actually Knows What You're Dealing With

Common Questions

How is Mobility Help Desk different from going directly to a carrier?

Carriers manage their network. We manage your environment: your SIMs, data plans, invoices, support, and end-of-life process, all through one partner who is accountable for the whole thing. Going direct gives you a plan. Working with us gives you someone who owns the outcome.

Do you work with IoT hardware manufacturers and resellers?

Yes. We partner with LTE and 5G router manufacturers, IoT solution providers, and channel resellers who need a connectivity partner that protects their client relationships and delivers predictable margins.

Can you manage connectivity across multiple carriers and countries?

Yes. We provide LTE and 5G cellular connectivity through direct carrier relationships domestically and globally, all managed through EVO Connect. Talk to our team to confirm coverage for your specific deployment.

How quickly can we get started?

After a brief discovery call, we design a connectivity strategy aligned to your environment. SIM provisioning, plan configuration, and platform access can typically be activated within days depending on deployment scope.

Do you sell hardware or devices?

Under the right circumstances, yes. We’re not a traditional hardware reseller, but we’ll source the right hardware for the right application depending on what your deployment actually requires.