Managing mobility has become one of the biggest challenges facing companies and telecom departments today. Having evolved from a consumer-focused, telephone-centric service into a mission-critical, multimedia business tool; mobility has grown in cost, reach, and complexity in most organizations. With Mobility Help Desk, you can control, predict, and reduce your mobility costs. We'll do the heavy lifting while giving you increased visibility and control over the devices, plans, and features your employees are ordering.
We pull detailed billing data on a daily basis to identify potential problems before they occur.
Visibility to real time usage statistics allows us to make plan changes before they become costly.
We pre-configure usage thresholds that can trigger email alerts to Users, Managers or Administrators.
We keep track of which devices are eligible for upgrade and assist you with the upgrade process. If you need to order new devices, we will assist you with those too.
Carrier billing data is input electronically for quick access to billing data and cost allocation.
We will load cost center information so that costs can easily be allocated back to the appropriate users and departments.
We will keep track of which devices indicate that they are no longer being used and assist you in suspending or disconnecting them.
Most customers find that our Fully-Managed Mobility Solutions can be implemented well within their existing budgets by utilizing the savings we identify. It’s easy to get started and requires very little of your time. Simply provide us with your billing information and the Mobility Help Desk team will take it from there. Once we have completed our analysis we will present you with our cost savings recommendations.
No matter the number of wireless devices you manage, MHD has a solution to fit your needs. Contact us and we’ll design a customized solution for you. Cost allocation, invoice processing or centralized procurement – even assistance with managing all of your wired line services, we have solutions to meet all of your telecom expense management needs.